The problem
New flyer is recalling certain model years 2009-2012 xde40, model years 2010-2011 models xd35 and xde35, model year 2010 xd40, and model year 2011 xn40 transit buses, manufactured from january 2010, through december 2011, and equipped with a parker-hannifin (vansco) instrument panel. The programming of the instrument panel is such that if multiple error messages are received by the instrument panel from the vehicle powertrain, the check engine and/or stop engine indicator lamps on the dash may not illuminate and the engine may enter a safety or shutdown mode of operation.
The risk
Engine shutdown would result in loss of vehicle propulsion or vehicle stall, either of which increases the risk of a crash.
The fix
New flyer will reprogram the instrument panel free of charge. The safety recall began on january 9, 2012. New flyer will upload a corrected software version free of charge. Owners may contact new flyer at 1-204-934-4876.
Contacts
New flyers recall campaign number is r11-026. Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to <a href=http://www.Safercar.Gov>http://www.Safercar.Gov</a> .
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized New Flyer dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 12V002000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.