The problem
Mack trucks is recalling certain model year 2002-2005 mr and le heavy trucks, manufactured from february 1, 2002, through december 22, 2004. Over time, the vehicles load may result in fatigue cracks of the front axle beam. These cracks can propagate and result in complete fracture of the axle beam.
The risk
If complete fracture occurs, the driver may lose control of the vehicle, increasing the risk of a crash.
The fix
This recall relates to previous recalls 09v-240 and 10v-069. Analysis of these recalls has shown that after the receiving the remedies, the axles may still crack. As such, mack trucks will replace the affected axles on any mr and le models configured as front-loader or side-loader refuse trucks. Axles on all other mr and le models will receive a mag-particle inspection and mack will replace any affected axle beams free of charge. The safety recall began iin july 2012. Owners may contact mack trucks at 1-800-866-1177.
Contacts
Mack trucks' recall number is sc0361. Customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Mack dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 12V017000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.