The problem
Newell is recalling certain model year 2005-2010 motor coaches manufactured from january 2004 through july 2009, equipped with se-gi windows. The adhesive bond between the glass portion of the vent panel and hinge may degrade, and the panel may detach and fall from the vehicle.
The risk
If this occurred during travel it could create a road hazard, increasing the risk of a crash or personal injury.
The fix
The safety recall began on april 24, 2012. This service will be performed free of charge. Owners may contact newell at 1-888-963-9355.
Contacts
Customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Newell dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 12V056000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.