The problem
Utilimaster is recalling certain model year 2011-2012 aeromaster vehicles manufactured from march 11, 2009, through december 3, 2012. The transmission gear shifters cable may break at the attachment to the transmission control selector arm assembly mounted on the steering column. If the cable breaks, the transmission gear indicator in the prndl display in the instrument panel will remain in the first gear position regardless of the gear selected.
The risk
An incorrect gear indication in the instrument panel may prevent the driver from knowing if they are in park or reverse, increasing the risk of a crash.
The fix
Utilimaster will notify owners, and dealers will replace the transmission selector arm assembly and the transmission gear shifters cable assembly, free of charge. The safety recall began on march 16, 2012. Owners may contact utilimaster at 1-517-543-6400.
Contacts
Customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Utilimaster dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 12V078000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.