The problem
Pierce is recalling certain model year 2010-2012 arrow xt, dash cf, quantum and velocity emercency vehicles manufactured from october 13, 2010, through february 8, 2012, and equipped with detroit diesel dd13 epa 2010 engines. The engine shutdown software normally provided to protect the engine and vehicle may not have been disabled on engines intended for emergency vehicle applications.
The risk
If the vehicle operator receives and ignores multiple warnings indicating the need for operator intervention, the engine may shut down unexpectedly. Unexpected emergency vehicle engine shutdown under certain conditions could hamper rescue operations and place the public at risk.
The fix
Pierce will notify owners, and detroit diesel dealers will disable the engine shutdown software, free of charge. Pierce has not provided a notification schedule. Owners may contact pierce at 888-974-3723.
Contacts
Owners may also contact the national highway traffic safety administrations vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Pierce dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 12V080000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.