The problem
Navistar is recalling certain model year 2012 international lonestar and prostar trucks, manufactured from march 24, 2011, through november 22, 2011, equipped with a feature code 08vts, 08jau, or 08jaw battery box. The mounting brackets used to install the battery box lower step were assembled with two welds instead of three welds and may cause the step mount to break off from the bracket.
The risk
A failure of the step mounting bracket may cause the step to unexpectedly break off which can result in property damage, personal injury, or death.
The fix
Navistar will notify owners, and dealers will replace both step mounting brackets free of charge. The safety recall began on june 6, 2012. Owners may contact navistar at 1-800-448-7825.
Contacts
Navistar's campaign number is 12507. Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to <a href=http://www.Safercar.Gov>http://www.Safercar.Gov</a> .
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized International dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 12V115000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.