The problem
New flyer is recalling certain model year 2011 xde35 and model year 2010-2012 xde40 heavy duty transit buses. Over time particulate debris can accumulate in the lithium-ion energy storage system (ess), and in conjunction with moisture, can breach the electrical isolation of the high voltage battery pack. A conductive path can be created if the electrical isolation is breached at both ends of the battery.
The risk
If this condition occurs, unintentional discharge of the batterys stored energy can result, increasing the risk of a fire.
The fix
New flyer will notify owners, and dealers will install an electrical contactor and modify the li-ion ess, free of charge. The safety recall began on april 5, 2012. Owners may contact new flyer at 1-204-224-6706.
Contacts
New flyers safety recall number is r12-005. Customers may also contact the national highway traffic safety administrations vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized New Flyer dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 12V132000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.