Suspension: rear Volkswagen recall

The problem

Volkswagen is recalling certain model year 2012 routan vehicles, manufactured from november 15, 2011, through november 21, 2011. Some vehicles may be equipped with right rear hub and bearing assemblies that were not fully machined.

The risk

This could result in a decrease in durability, which may lead to wheel separation, increasing the risk of a crash.

The fix

Volkswagen will notify owners, and dealers will replace the right rear hub and bearing assembly, free of charge. The safety recall began on april 20, 2012. Owners may contact volkswagen at 1-800-822-8987.

Contacts

Volkswagen’s safety recall number is 42g3/w2. Customers may also contact the national highway traffic safety administration’s vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.Safercar.Gov.

What to do

1. Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
2. Call a dealer. Any authorized Volkswagen dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 12V147000.
3. Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
4. Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.