The problem
Daimler is recalling certain 2008-2009 daimler sprinter mini-buses equipped with braun century-2 and vista-2 wheelchair lifts. Over time and with frequent use, the roll stop latches on the outer barrier may become bent or misaligned.
The risk
A wheelchair occupant may defeat or ride over the insufficiently latched roll stop. If this occurs when the lift platform is in an elevated position, the wheelchairs occupant could fall and sustain injury.
The fix
Daimler is working with braun to notify owners, and dealers will repair the vehicles, free of charge. The safety recall began on april 19, 2012. Owners may contact daimler at 1-800-882-8054.
Contacts
Customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Daimler dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 12V148000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.