The problem
Ford is recalling certain model year 2011-2012 ford f-150, 2012 expedition and lincoln navigator, and 2012-2013 mustang vehicles, for failing to comply with the requirements of federal motor vehicle safety standard nos. 102, "Transmission shift lever sequence, starter interlock, and transmission braking effect" and 108 lamps, reflective devices and associated equipment. These vehicles may have a transmission range sensor (trs) that was calibrated out of specification for reverse gear.
The risk
If this condition exists, the transmission may not go into reverse or when the driver pushes the shift lever in the reverse r position and the vehicles transmission does go in reverse, the r may not illuminate on the dashboard of the f-150, expedition, or navigator models and/or the backup lamp on the rear of the f-150, expedition, navigator, or mustang vehicles may not illuminate. These conditions increase the risk of a crash or a pedestrian being struck due to the vehicles not signaling it is in reverse.
The fix
Ford will notify owners, and dealers will inspect and replace the trs as necessary, free of charge. The safety recall began on june 11, 2012. Owners may contact ford motor company customer relationship center at 1-866-436-7332.
Contacts
Ford's recall campaign number is 12c23. Customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford, Lincoln dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 12V190000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.