The problem
Chrysler is recalling certain model year 2012 town and country and dodge grand caravan vehicles, manufactured from march 9, 2012 through march 12, 2012. Some vehicles may be equipped with a right side liftgate pinch sensor that does not function properly. As a result, increased force may be required in order to stop the power liftgate during final closing stages.
The risk
The power liftgate door may close on an appendage, increasing the risk of injury.
The fix
Chrysler will notify owners, and dealers will inspect and replace the right side liftgate pinch sensors, free of charge. The safety recall began on may 18, 2012. Owners may contact chrysler at 1-800-853-1403.
Contacts
Chrysler's recall campaign number is m17. Customers may also contact the national highway traffic safety administrations vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Chrysler, Dodge dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 12V191000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.