The problem
Goshen is recalling certain model year 2007-2011 transit buses equipped with braun century-2 and vista-2 wheelchair lifts. Over time and with frequent use, the roll stop latches on the outer barrier may become bent or misaligned.
The risk
A wheelchair occupant may defeat or ride over the insufficiently latched roll stop. If this occurs when the lift platform is in an elevated position, the wheelchairs occupant could fall and sustain injury.
The fix
Goshen will notify owners, and repairs will be performed by authorized braun dealers, free of charge. The safety recall began during may 2012. Owners may contact goshen at 1-574-970-6300.
Contacts
Customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Goshen dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 12V199000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.