The problem
Crossroads is recalling certain model year 2011 crossroads cruiser recreational trailers, manufactured from august 5, 2010, through december 15, 2010. These vehicles were manufactured with incorrect information on the federal identification tag, tire and loading information label and the recreational vehicle cargo carrying capacity label. Thus, these vehicles fail to comply with the requirements of federal motor vehicle safety standard no. 120, Tire selection and rims for motor vehicles other than passenger cars.
The risk
An inaccurate label could lead to improper vehicle loading specifications which could lead to a tire failure which may result in personal injury or property damage.
The fix
Crossroads will notify owners and provide corrected labels. Owners may contact thor industries at 937-596-7965 or crossroads at 260-593-2866.
Contacts
Customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Crossroads dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 12V232000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.