The problem
Keystone rv companies (keystone) is recalling certain model year 2012 and 2013 vantage recreational vehicles manufactured from october 12, 2011, through may 7, 2012. These vehicles were manufactured without protective (a.K.A. Gimp) molding on the metal around the holding tank valves.
The risk
As a result, the user may suffer cuts to hands and arms when reaching past the sharp edges of the access cut-out in order to operate the holding tank valves.
The fix
Keystone will notify owners, and dealers will install the protective gimp molding around the access area for the holding tank valves, free of charge. The safety recall began on june 29, 2012. Owners may contact keystone at 1-866-425-4369.
Contacts
Keystones recall campaign number is 12-175. Customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Keystone dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 12V247000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.