The problem
Navistar is recalling certain model year 2013 international durastar trucks, manufactured from february 12, 2012, through march 19, 2012, equipped with cab codes 16030 or 16aak. The windshield and backlight glass on these vehicles were installed without primer seal application. Over time, this may cause separation from the cab.
The risk
Without the proper bond, the windshield and/or backlight glass could separate from the cab, resulting in increased risk of personal injury or death.
The fix
Navistar will notify owners, and dealers will replace the windshield and backlight glass on affected vehicles, free of charge. The safety recall began on july 18, 2012. Owners may contact navistar at 1-800-448-7825.
Contacts
Navistar's campaign number is 12519. Customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized International dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 12V283000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.