The problem
Volkswagen is recalling certain model year 2012 audi q5 vehicles, manufactured from june 21, 2011, through december 9, 2011. Some vehicles may be equipped with a front sunroof glass panel that is susceptible to breakage in extremely cold weather/temperature conditions.
The risk
Should the sunroofs glass break while the vehicle is in use, the falling glass could cut and injure the driver or passengers. It could also distract the driver, increasing the risk of a crash.
The fix
Volkswagen will notify owners, and dealers will replace the front sunroof glass panel, free of charge. The safety recall began on august 7, 2012. Owners may contact audi at 1-800-253-2834.
Contacts
Volkswagens safety recall number is 60b2/l3. Customers may also contact the national highway traffic safety administrations vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Audi dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 12V299000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.