The problem
Bmw is recalling certain model year 2011 1-series active e and model year 2012 z4 vehicles. Variations in electrical current may occur within the electric power steering assistance system, leading to sudden loss of power steering assistance.
The risk
Sudden loss of steering assistance may increase the steering effort required to control the direction of a vehicle, increasing the risk of a crash.
The fix
Bmw will notify owners, and dealers will replace the steering assistance module, free of charge. The safety recall began during july 2012. Owners may contact bmw customer relations at 1-800-525-7417.
Contacts
Customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized BMW dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 12V302000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.