The problem
Glaval is recalling certain buses equipped with braun century-2 and/or vista-2 wheelchair lifts. Over time and with frequent use, the roll stop latches on the outer barrier may become bent or misaligned.
The risk
A wheelchair occupant may defeat or ride over the insufficiently latched roll stop. If this occurs when the lift platform is in an elevated position, the wheelchairs occupant could fall and sustain injury.
The fix
Glaval will notify owners, and the repairs will be performed by authorized braun dealers free of charge. Owners may contact glaval bus at 1-800-347-7440.
Contacts
Customers may also contact the national highway traffic safety administrations vehicle safety hotline at 1-888-327-423 (Tty 1-800-424-9153), or go to http://www.Safercar.Gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Glaval, Glaval Bus dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 12V321000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.