The problem
Prevost is recalling certain model year 2011-2013 X3-45 and XLII Entertainer Bus vehicles, manufactured from November 24, 2010, through July 3, 2012. The power cable may come in contact, or rub against sharp, abrasive edges.
The risk
If this occurs, a short-circuit, or fire may result, increasing the risk of personal injury.
The fix
Prevost will notify owners, and dealers will inspect and, as necessary, repair the power cables free of charge. The safety recall is expected to begin during August 2012. Owners may contact Prevost Car Inc., service department toll-free at 1-866-870-2046 or 1-418-831-2046.
Contacts
The Prevost recall campaign number is SR12-26. Customers may contact the National Highway Traffic Safety Administration's Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Prevost dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 12V337000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.