The problem
Starcraft RV (Starcraft) is recalling certain model year 2012 and 2013 AR-One travel trailers that may have an inaccurate load carrying capacity label. Due to the inaccurate label, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard No. 110, "Tire Selection and Rims."
The risk
An inaccurate label may lead to the tire being replaced with one of an incorrect rim diameter. Two different diameter tires would reduce the handling ability of the trailer, increasing the risk of a crash.
The fix
Starcraft will notify owners and will provide a corrected label free of charge. The safety recall began on October 17, 2012. Owners may contact Starcraft RV at 1-800-945-4787.
Contacts
Customers may contact the National Highway Traffic Safety Administration's Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Starcraft dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 12V471000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.