The problem
Van Hool is recalling certain model year 2012 TD925 motorcoaches, manufactured from October 2011, through July 2012, equipped with a Cummins ISX engine and a Fuel Pro fuel filter located behind the left tag axle tire. In the event of a left tag axle tire blow out, debris from the blown tire may damage the Fuel Pro fuel filter compartment base plate.
The risk
Damage to the base plate may lead to a fuel leak inside the engine compartment. A fuel leak, in the presence of an ignition source, may result in a vehicle fire.
The fix
Van Hool through their US agent, ABC Bus, Inc., will notify owners, and dealers will install a thicker base plate to protect the fuel filter, free of charge. The safety recall began on December 13, 2012. Owners may contact ABC Bus, Inc. toll free at 1-877-427-7278.
Contacts
Van Hool's recall campaign number is P703. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Van Hool dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 12V505000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.