The problem
New Flyer is recalling certain model year 2010 GE35LFR and GE40LFR transit buses, equipped with Ricon 3-Minute Urban Transit Bus egress window sets. The composition of the material used to cast the handle that opens the egress window is incorrect, resulting in a reduction in material strength. The handle(s) on the emergency egress passenger windows may break before the window latch is released.
The risk
In the event the egress window fails during an actual emergency situation, passengers may be trapped in the vehicle placing them at risk of injury.
The fix
New Flyer will notify owners, and dealers will replace the handles free of charge. The recall began on November 1, 2012. Owners may contact New Flyer at 1-204-982-8400 for more information.
Contacts
New Flyer's campaign recall number is R12-030. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized New Flyer dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 12V515000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.