The problem
Nova Bus is recalling certain model year 2010 LFS transit buses manufactured June 10, 2010, through November 11, 2010; and equipped with flush mounted windows and Ricon 3-Minute Urban Transit Bus egress window sets. The composition of the material used to cast the handles is incorrect resulting in embrittlement of the handle and a reduction in material strength. The handle(s) on the emergency egress passenger windows may break before the window latch is released.
The risk
In the event the egress window fails during an emergency situation, passengers may be trapped in the bus placing them at risk of injury.
The fix
Nova Bus will notify owners, and dealers will replace the egress handles free of charge. Ricon will supply the replacement handles. The recall began on December 10, 2012. Owners may contact Nova Bus at 1-877-999-8808.
Contacts
Nova Bus's campaign recall numbers are CR1924A, CR1926A, and CR1927A. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Nova Bus dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 12V549000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.