The problem
Prevost is recalling certain model year 2013 X3-45, H3-45, and XLII-45 Entertainer coach buses and coach bus shells manufactured September 25, 2012, through January 9, 2013, for failing to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment." The buses may have missing side reflectors.
The risk
The absence of reflectors could reduce the ability for others to see the bus, increasing the risk that another vehicle may crash into the bus.
The fix
Prevost will notify owners, and dealers will add side reflectors, free of charge. The recall began on February 5, 2013. Owners may contact Prevost at 1-418-883-2888 x 6558.
Contacts
Prevost's campaign recall number is SR13-05. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Prevost dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 13V021000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.