The problem
Prevost is recalling one model year 2013 H3-45 coach bus manufactured November 14, 2011, through July 3, 2012. In the affected bus, the transmission has the wrong software and may not lock to prevent movement while the wheelchair lift door is open. Thus, this bus fails to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 403, "Platform Lift Systems for Motor Vehicles."
The risk
Without the transmission locking to prevent movement, if the parking brake lock fails while the wheelchair lift door is open, the bus may unexpectedly move, increasing the risk of injury.
The fix
Prevost has notified the owner, and the transmission is being reprogrammed, free of charge. Owners may contact Prevost at 1-418-883-2888 x 6558. Prevost's campaign recall number is SR13-25.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Prevost dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 13V149000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.