The problem
Mitsubishi Motors North America, Inc. (MMNA) is recalling certain model year 2011 Outlander Sport vehicles manufactured August 26, 2010, through March 29, 2011. The panoramic glass roof may have been installed without primer being applied before the adhesive.
The risk
Without primer being used, the panoramic glass roof may have reduced adhesion, possibly allowing the glass roof to detach from the vehicle, resulting in a road hazard to other vehicles.
The fix
MMNA will notify owners and dealers will inspect the panoramic glass to see if primer was installed. If primer is not present, the glass will be reinstalled. The recall began on July 8, 2013. MMNA's recall number is SR-13-007. Customers may contact MMNA at 1-888-648-7820.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Mitsubishi dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 13V255000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.