The problem
Chalet RV is recalling certain model year 2013-2014 TS116FB, TS116, and DS116RB truck campers manufactured February 2013 through May 2013; and certain model year 2013-2014 Takena 1860, 1865, 2265 travel trailers manufactured February 2013 through May 2013. Due to a design change in the Dometic-brand power awning motor assembly, the motor assembly screws may unknowingly shear.
The risk
If the motor assembly screws shear, it is possible that the awning can unfurl unexpectedly, either while the vehicle is at rest or while in transit, increasing the risk of personal injury or a vehicle crash.
The fix
Chalet RV will notify owners, and dealers or Dometic staff will replace the affected motors with one of a different design. The recall began on May 3, 2013. Owners may contact Chalet RV at 1-541-791-4610 or Dometic at 1-888-447-0003 for more information. Owners are being instructed not to drive their vehicle until repairs can be performed.
Contacts
Owners may also contact the National Highway Traffic Safety Administration's Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Chalet Truck Campers, Takena dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 13V347000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.