The problem
Craftsmen Industries Incorporated (Craftsmen) is recalling certain model year 2006-2013 custom vehicles manufactured January 1, 2006, through April 30, 2013 and equipped with Fastec-brand door locks. It may be possible to remove the key from the lock in a way that potentially jams the deadbolt.
The risk
If the deadbolt jams, the interior side of the door lock may also jam. A person inside the vehicle at the time will then be locked in and be unable to exit the vehicle without using the emergency exit, increasing the risk of injury.
The fix
Craftsmen will notify owners, and Fastec will coordinate the inspection and replacement of the cylinders, as needed, free of charge. The recall began on November 22, 2013. Owners may contact Craftsmen at 1-800-373-3575 or Fastec at 1-800-837-2505.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Craftsmen dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 13V443000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.