The problem
Mack Trucks is recalling certain model year 2014 CXU and GU model vehicles manufactured May 10, 2013, through June 12, 2013. The upper and lower steering shaft pinch bolts may have not been torqued to specification. This may cause the steering shaft to come loose.
The risk
A loose steering shaft would result in a loss of steering control, increasing the risk of a crash.
The fix
Mack Trucks will notify owners, and dealers will inspect the steering shaft pinch bolts and retorque them as necessary, free of charge. The recall began on December 11, 2013. Mack's recall number is SC0372. Owners may contact Mack Trucks at 1-336-393-2000.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Mack dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 13V493000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.