The problem
HL Enterprise, Inc. (HL Enterprise) is recalling certain model year 2011-2013 Hy-Line, Bridgeview, Georgian Bay, and Harbor View travel, fifth-wheel and destination trailers manufactured January 2011 through April 2013 and equipped with Fastec-brand door locks. It may be possible to remove the key from the lock in a way that potentially jams the deadbolt.
The risk
If the deadbolt jams, the interior side of the door lock may also jam. A person inside the trailer at the time will then be locked in and be unable to exit the vehicle, increasing the risk of injury.
The fix
HL Enterprise will notify owners, and Fastec will coordinate the inspection and replacement of the cylinders, as needed, free of charge. The recall is expected to begin by mid-January 2014. The recall began on December 18, 2013. Owners may contact HL Enterprise at 1-574-294-1112 or Fastec at 1-800-837-2505.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Bridgeview, Georgian Bay, Harborview dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 13V587000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.