The problem
Nissan North America, Inc. (Nissan) is recalling certain model year 2013 NV200 vehicles. After the affected vehicles were built, the steering column assembly was disassembled for inspection. The steering columns may not have been reassembled correctly after the inspection.
The risk
The incorrect reassembly of the steering column may cause certain steering column components to separate resulting in a loss of steering, increasing the risk of a crash.
The fix
Nissan has notified the owners and inspected and corrected the steering column assembly as necessary, free of charge. The recall began in November 2013. Owners may contact Nissan at 1-800-647-7261.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Nissan dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 13V603000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.