The problem
Nova Bus is recalling certain 2009-2012 model year LFS and LFS HEV transit buses equipped with Sure Power DC-DC converters containing a particular epoxy sealing, aka 'potting', compound. The specific potting compound used in the subject products for insulation was found to be capable of conducting electricity after being exposed to heat.
The risk
Once electrically conductive, the material is capable of melting and burning, increasing the risk of a fire.
The fix
Nova Bus will notify owners and dealers will inspect and replace the converters, as necessary, free of charge. The recall is expected to begin in January 2014. Owners may contact Nova Bus at 1-450-472-6410. Nova Bus's numbers for this recall are CR3030, CR3031, CR3032, CR3033 and CR3034 (depending on the converter's part number and location of in the vehicle).
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Nova Bus dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 13V642000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.