The problem
Triumph Motorcycles America, LTD (Triumph) is recalling certain model year 2012-2014 Tiger Explorer ABS A1 and 2013-2014 Tiger Explorer Spoke ABS XC A1 and Trophy SE A1 motorcycles manufactured November 17, 2011, through December 16, 2013. In the affected motorcycles, the electronic control unit (ECU) hardware and software may improperly detect the motorcyle's throttle position resulting in the motorcycle shutting down.
The risk
An unexpected shutdown increases the risk of a crash.
The fix
Triumph will notify owners, and dealers will update and install new ECU hardware and software, free of charge. The recall began on January 24, 2014. Customers may contact Triumph at 1-678-854-2010.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Triumph dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 14V009000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.