The problem
PACCAR Inc. is recalling certain model year 2013-2014 Kenworth T680 chassis manufactured January 1, 2012, through October 14, 2013, and Peterbilt 567 and 579 chassis manufactured January 20, 2012, through October 11, 2013, and equipped with Inteva-brand door latch assemblies. In the affected vehicles, the doors may lock permanently while closed or may be opened from the outside even after they have been locked.
The risk
If the door latch assembly becomes permanently locked while closed occupants could be prevented from exiting the vehicle in the event of a crash or fire, increasing the risk of injury.
The fix
PACCAR will notify owners, and dealers will replace the left and right door latch assemblies with new assemblies, free of charge. The recall began on March 25, 2014. Customers may contact Paccar at 1-425-468-8228. Kenworth's number for this recall is 14KWB. Peterbilt's number for this recall is 114-A.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Kenworth, Peterbilt dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 14V012000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.