The problem
PACCAR Incorporated (PACCAR) is recalling certain model year 2013-2014 Peterbilt 587 vehicles manufactured May 8, 2012, through October 24, 2013, and equipped with Inteva-brand door pad assemblies. Due to loose fasteners, the door pull portion of the door pad assembly may separate from the door when used.
The risk
If an occupant is using the door pull to assist in getting in or out of the vehicle, the sudden detachment of the pull handle may result in a fall, increasing the risk of injury.
The fix
PACCAR will notify owners and dealers will inspect and torque the fasteners to the correct specification, free of charge. The recall began on March 5, 2014. Customers may contact Paccar at 1-425-468-7400. Peterbilt's number for this recall is 1213G.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Peterbilt dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 14V015000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.