The problem
PACCAR Incorporated (PACCAR) is recalling certain model year 2014 Kenworth T370 chassis manufactured August 5, 2013, through October 30, 2013, and equipped with Eaton hybrid automated transmissions. The software controlling the affected transmissions may improperly raise the vehicle's engine speed during downshifts without the driver's input.
The risk
The increase in engine speed may result in unintended acceleration, increasing the risk of a crash.
The fix
PACCAR will notify owners, and Eaton authorized service facilities will update the hybrid transmission software, free of charge. The recall began on March 11, 2014. Owners may contact PACCAR at 1-425-468-7400. Paccar's number for this recall is 14KWF.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Kenworth dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 14V026000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.