The problem
Monroe Truck Equipment (Monroe) is recalling certain model year 2006, 2008 and 2009 Chevrolet C7500 vehicles, 2005-2006 Chevrolet Tahoe vehicles, and 2009 Ford F-350, and F-450 vehicles, equipped with Sure Power-brand battery equalizers or DC-DC converters containing a particular epoxy sealing, aka 'potting', compound. The specific potting compound used in the subject products for insulation was found to be capable of conducting electricity after being exposed to heat.
The risk
Once electrically conductive, the material is capable of melting and burning, increasing the risk of a fire.
The fix
Monroe will notify owners, and Sure Power will replace the equalizers or converters, free of charge. The recall began on March 24, 2014. Owners may contact Monroe at 1-608-328-8127.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Chevrolet, Ford dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 14V070000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.