The problem
Wheeled Coach Industries (Wheeled Coach) is recalling certain model year 2010 M2, 2013-2014 T1, T2, and T3, and 2014 Terrastar ambulances, equipped with ECX Timer part number EL00230 manufactured by ECX Electronics Corporation. The ECX timer may experience a momentary loss of power when starting the vehicle.
The risk
The momentary loss of power may cause the ECX timer to begin a five minute countdown, after which the timer would disconnect the power supplied to the electrical systems in the patient area of the vehicle, increasing the risk of injury to the occupants.
The fix
Wheeled Coach will notify owners, and dealers will update the timer software, free of charge. Owners may contact Wheeled Coach at 1-800-628-8178.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Wheeled Coach dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 14V193000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.