The problem
Jayco, Inc. (Jayco) is recalling certain model year 2013-2014 Seneca, Pinnacle, and Eagle Premier, and 2014 Precept motorhomes and fifth wheels manufactured January 14, 2013, through August 26, 2013, and equipped with Electrolux/Frigidaire KG series microwaves, models CFMV152CLB and CFMV154CLS, manufactured January 27, 2013, through April 10, 2013, in the serial number range KG30607951 through KG31600670. In the affected vehicles, the microwave may start on its own and begin heating when unattended.
The risk
If the microwave starts on its own and there are contents inside, a fire could result.
The fix
Jayco will notify owners, and authorized Electrolux service technicians will replace the membrane/keypad component, free of charge. The recall will begin on May 7, 2014. Owners may contact Jayco Customer Service by calling 1-800-283-8267. Note: Owners are advised to leave the microwave unplugged when not in use.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Jayco dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 14V196000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.