The problem
Autocar Industries, LLC (Autocar) is recalling certain model year 2012-2014 Xpert vehicles manufactured July 11, 2011, through March 5, 2014. The bolts that secure the steering column mounting bracket could be below the required torque and possibly cause the steering column to come loose.
The risk
A loose steering column may make it difficult to steer the vehicle, increasing the risk of a crash.
The fix
Autocar will notify owners, and dealers will correct the steering column mounting, free of charge. The recall began in June 2014. Owners may contact Autocar's customer service at 1-765-489-5499. Autocar's number for this recall is M-1407.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Autocar dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 14V200000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.