The problem
Advanced Wheels of Technology, Inc. (Advanced Wheels) is recalling certain model year 2008-2010 Ford E-350 vehicles modified by Advanced Wheels and equipped with Braun NCL-2, and NVL-2 wheel chair lifts manufactured November 20, 2006, through September 10, 2010. Over time, and with frequent use, the roll stop latches on the outer barrier of the lifts in these vans may become bent or misaligned.
The risk
A wheelchair occupant may defeat or ride over the insufficiently latched roll stop. If this occurs when the lift platform is in an elevated position, the wheelchair's occupant could fall and sustain injury.
The fix
Braun Corporation notified all of the vehicle owners, and Advanced Wheels replaced the recalled parts with new parts, free of charge. Owners may contact Advanced Wheels customer service at 1-860-653-8064.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Ford dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 14V216000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.