The problem
Keystone RV Company (Keystone) is recalling certain model year 2014 Dutchmen Infinity fifth wheel trailers, models 3210RE, 3610RL and 3710BH, manufactured August 1, 2013, through April 3, 2014. In the affected vehicles, the leading edge of the interior steps may fracture.
The risk
If the interior steps fracture, a person may fall, increasing the risk of injury.
The fix
Keystone will notify owners, and dealers will install a brace kit to provide additional support for the steps, free of charge. The recall began in June 2014. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 14-206.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Keystone dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 14V233000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.