The problem
General Motors LLC (GM) is recalling certain model year 2014 Chevrolet Silverado vehicles manufactured May 23, 2013, through March 25, 2014, 2014 GMC Sierra vehicles manufactured May 25, 2013, through March 31, 2014, and 2015 Chevrolet Tahoe vehicles manufactured January 29, 2014, through March 27, 2014. In the affected vehicles, the tie rod threaded attachment may not be properly tightened to the steering gear rack.
The risk
An improperly tightened tie rod attachment may allow the tie rod to separate from the steering rack, resulting in a loss of steering, increasing the risk of a vehicle crash.
The fix
GM notified all owners, and dealers will inspect the inner tie rods to make sure that they are correctly tightened, replacing the steering gear, as necessary, free of charge. The recall began on May 14, 2014. Owners may contact General Motors customer service at 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14204. NOTE: Owners are advised not to drive their vehicles until they have been inspected and repaired. Owners should contact GM to have their vehicles towed to the dealership.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Chevrolet, GMC dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 14V246000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.