The problem
General Motors LLC (GM) is recalling certain model year 2015 Cadillac Escalade and Escalade ESV vehicles manufactured April 6, 2014, through May 13, 2014. In the affected vehicles, the air bag module is secured to a chute adhered to the backside of the instrument panel with an insufficiently heated infrared weld. This may result in only a partial deployment of the front passenger air bag in the event of a crash. As such, these vehicles do not conform to Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
The risk
In the event of an accident, an air bag that only partially deploys increases the risk of occupant injury.
The fix
GM sent the owners an interim notification letter on May 16, 2014 to advise owners of the recall, and will mail owners a second letter when remedy parts are available. When the parts are available, dealers will replace the instrument panel right side upper trim panel, free of charge. The recall began on June 9, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14220. Note: Owners are advised that until the vehicle has been remedied, occupants should not sit in the front passenger seat position.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Cadillac dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 14V259000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.