The problem
Gulf Stream Coach, Inc. (Gulf Stream) is recalling certain model year 2014 Canyon Trail, Sedona, Kingsport, and Trail Master fifth wheel and travel trailers. In the affected vehicles, the rivets attaching the supports for the entry steps may fail, causing the steps to give when being used.
The risk
If the steps move during use, the user may slip or fall, increasing the risk of injury.
The fix
Gulf Stream will notify owners, and dealers will replace the support attaching rivets with bolts, free of charge. The recall began on July 22, 2014. Owners may contact Gulf Stream customer service at 1-800-289-8787. Gulf Stream's number for this recall is FS110614.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Gulf Stream dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 14V321000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.