The problem
Thor Motor Coach (Thor) is recalling certain model year 2015 Four Winds 5000, Hurricane, Miramar, Chateau Citation, Chateau, Four Winds Siesta, Windsport, and Freedom Elite motorhomes manufactured August 7, 2014, to October 17, 2014. The affected motorhomes have awnings whose mounting brackets may crack, and the awnings may fall.
The risk
If an awning falls, there is an increased risk of injury to anyone under the awning.
The fix
Thor has notified owners, and dealers will replace the defective mounting brackets, free of charge. The recall began on November 10, 2014. Owners may contact Thor customer service at 1-877-855-2867. Thor's number for this recall is RC000095.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Thor dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 14V695000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.