The problem
Porsche Cars North America, Inc. (Porsche) is recalling certain model year 2014-2015 Porsche 911, Boxster, and Cayman vehicles manufactured May 7, 2014, to September 23, 2014. The front hood upper lock components were not manufactured to specification and may fail to securely latch the vehicle's hood during operation.
The risk
A failure of the hood latching mechanism may cause the hood to suddenly open during vehicle operation and will severely impede the driver's ability to see out the front windshield, increasing the risk of a vehicle crash.
The fix
Porsche will notify owners, and dealers will replace the lock on the front hood, free of charge. The recall began December 12, 2014. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is AE04.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Porsche dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 14V698000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.