The problem
Altec Industries, Inc. (Altec) is recalling certain model year 2011-2014 Aerial Devices, models L36A, LRV, and LR7, manufactured June 1, 2011, to September 30, 2014, and built with Texas Hydraulics upper boom drive cylinders. In the affected aerial devices, the cylinder base end lug casting may develop cracks.
The risk
If the cylinder lug castings crack, they may fail, resulting in unintended movement of the boom, increasing the risk of personal injury or death to the aerial device user or those nearby.
The fix
Altec will notify owners, and dealers will inspect the cylinders for specific casting suspect lots. If both upper boom drive cylinders are not of the suspect lots, no further action is required. If a cylinder is found to be of one of the suspect lots, it will be inspected for visible cracks. If cracks are found the unit should be removed from service immediately and the cylinder will be replaced. If no cracks are found, the unit will be scheduled for magnetic particle inspection of the cylinder lug within 60 days. All of these actions will be performed free of charge. The recall began on April 6, 2015. Owners may contact Altec customer service at 1-800-860-0183. Altec's number for this recall is CSN 611.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Altec dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 15V096000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.