The problem
Forest River, Inc. (Forest River) is recalling certain model year 2013-2015 Dynamax, 2014 Cardinal trailers, and 2015 Cedar Creek, Sierra and Sandpiper trailers. In the affected vehicles, a rivet for the quad entry steps may shear and fail, causing the steps to give when being used.
The risk
If the rivet shears causing the quad step to fail, the step user may fall, increasing the risk of personal injury.
The fix
Forest River will notify owners, and dealers will remove the rivets and the step sections will be bolted together, free of charge. The recall began on June 11, 2015. Owners may contact Forest River customer service at 1-574-389-4600. Forest River's number for this recall is 15-05062015-0034.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Forest River dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 15V273000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.