The problem
Airstream, Inc. (Airstream) is recalling certain model year 2015-2016 Airstream Interstate NCV3 B motorhomes manufactured August 1, 2014, to May 18, 2015. In the affected vehicles, if the screen door is in the closed position and the vehicle's curbside sliding door is closed, the motorhome occupants may not be able to move the screen door in order to open the sliding door to exit the vehicle.
The risk
If occupants are unable to open the sliding door and exit the vehicle in the event of an emergency, they would be at an increased risk of injury.
The fix
Airstream will notify owners, and dealers will attach a stop on the screen door to keep the sliding door from shutting if the screen door is closed, free of charge. The recall began on June 29, 2015. Owners may contact Airstream customer service at 1-937-596-6111 extension 7401 or 7411.
Contacts
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What to do
- Check your VIN. Enter it at nhtsa.gov/recalls - it shows whether this recall applies to your vehicle and whether the repair has been done.
- Call a dealer. Any authorized Airstream dealer will do the repair free, whether or not you bought the vehicle there. Quote campaign 15V336000.
- Ask about parts and a loaner. If parts aren't available yet, ask what to do in the meantime.
- Keep your paperwork. If you paid for this repair before the recall, you may be able to get reimbursed - here's how.